First and foremost, we do not recommend that you try to view a video while it's downloading.
TROUBLESHOOTING TIPS:
1. What type of internet browser are you using to access the website?
Firefox/Mozilla internet browsers ensure the most optimal performance for members on Ultimate Pilates Workouts.
Internet Explorer and other similar internet browsers are not
compatible for websites with large media content. They were not
designed to house websites with extensive media, such as our mp4
downloads and videos of our full-length Pilates workouts. Our workouts
range between 30 to 55 minutes in length and require a browser that is
capable of supporting them. Attempts to use Internet Explorer may
result in errors when users attempt to access their workouts. For a
safe and easy link to a free download of Firefox (Mozilla), click here! IF YOU ARE DOWNLOADING OUR MP4 FILES, YOU MUST USE FIREFOX (MOZILLA).
2. What type of internet connection are you using to access the website?
A
broadband internet connection is required (ie. cable, DSL, or
satellite.) A dial-up connection is not consistent and, therefore, may
cause errors on the site such as screen freezes, pauses in video play,
and denied access to the workout downloads. For more information, scroll to the bottom of this page.
3. What type of media player are you selecting to open the workout downloads?
All of us here at Ultimate Pilates Workouts
highly suggest that you use Real Player for quality and
assurance. We recommend VLC Media Player (follow the link for free download) for users seeking a program that will take up as little space as possible on their computer. Moreover, Quicktime and Windows Media Player are not
compatible with our website. These media players tend to be the default
media players for many home computer systems. The problem is that both
of these media players are out of date, and therefore are not designed
to handle large mp4 files. As mentioned above, our downloads range from
30 to 55 minutes in length, and therefore require a media player that
is fully capable of supporting them from start to finish.
Real Player is easy and free to use! Click here for a safe link to a free download of this media player. Select to download the program and when it is complete, it will
appear on your computer's desktop screen. Next, select to open
Firefox (Mozilla) internet browser to access Ultimate Pilates Workouts.
Log into your account and proceed to visit "My Downloads" as listed
under "My Account." Select the workout download of your choice. Proceed
to click on the purple "download" text to begin downloading the workout
to your personal computer. A new window will appear prompting you to
select a program to open the file. You may notice that your default
media player appears first under "Open With." Select "Other..." and
proceed to scroll down to highlight Real Player. If Real
Player does not appear on the initial list, select "Desktop" on the
left-hand side of this window. Then proceed to scroll down to select 'Real Player' or 'VLC' from this list. Click "Okay" and the download process
will begin!
Please allow 45 to 90 minutes for our full-length
Pilates workout downloads to successfully download to your computer.
The time it takes for a download to complete is variable and dependent
on the user's internet connectivity and the size of the mp4 file. Once
the download is finished, Real Player will automatically open on
your computer and workout will appear on the lefthand side menu of
videos available for play on your Real Player. This workout will
be prompted to start playing on your Real Player.
Any
attempts to view the workout while it is downloading will result in
errors. Please allow the download to complete before you attempt to
view it.
NOTE: For members that use Adobe Media Player, fear not! Your Adobe Media Player will still work to play your workout downloads. Adobe has discontinued the program so it is no longer available to download for new members. You can continue to enjoy your downloads with Adobe if you choose.
4. "How do I upgrade?"
Members can upgrade their
account to a new package at anytime! To do so, it is easiest to select
to download a workout that is not a part of your current membership.
For example, if you are a Basic member and would like to upgrade to the
Deluxe package, log into your account and select a reformer workout
from the Workout Library. Doing so, will prompt a window to appear
asking you if you would like to upgrade. Proceed to follow the simple
instructions guided by the website and you will be quickly upgraded to
the Ultimate Pilates Workout package of your choice!
5. "When I select to play a workout the visual component does not appear?"
Are you playing a workout off Ultimate Pilates Workouts
and there is no picture? But, the audio continues to play? Not a
problem! That means that you are missing the essential plugin for our
online video player. You need to download Adobe Flash Player to view
the workout online. Most computer systems will automatically install
the missing plugin, and/or prompt you to do so if this error should
occur. If Adobe Flash Player is not already installed into your
computer, visit www.adobe.com for a safe and free download of this flash player.
6. " An error message reading "This is Not Your Video" appears each time I select to download a workout."
Although
all members have access to downloading all workouts, members are
limited to the workouts that they can view as per their membership
package.
Rather, all members have the option to download for a
minimal fee of $5.95 -the fraction of the cost of a DVD! Members have
the option of using their monthly free downloads (3 free downloads for
Deluxe members, 5 free downloads for Premier members, unlimited free
downloads for Ultimate members.) Regardless if whether the member
selects to redeem the workout for free or for purchase, they are not
limited to selecting any of the downloads. All members can download
Pilates mat, small equipment, specialty, reformer, cadillac, chair, or
barrel downloads under these provisions.
However, members are limited to the type of downloads that they can select to play as per their membership (as follows):
Basic Membership: Free and unlimited access to play Pilates mat, small equipment and specialty workouts.
Deluxe Membership: Free and unlimited access to play Pilates mat, small equipment, specialty workouts and reformer workouts.
Premier
Membership: Free and unlimited access to play Pilates mat, small
equipment, specialty workouts, reformer, cadillac, chair and barrel
workouts.
Ultimate Membership: Free and unlimited access to play
Pilates mat, small equipment, specialty workouts, reformer, cadillac,
chair, barrel, and training videos.
If an error message occurs
for you, it may be the result of an attempt to access a video that is
not included under your membership.
7. "When I attempt to log into my Ultimate Pilates Workouts account, the window will not stop 'loading...' ."
This
is due to a connectivity issue. If a window continues to appear as
"Loading..." it means that you internet connection has either
experienced an interruption or it is not strong enough to forward you
along to the next webpage quickly. We suggest that you contact your
local internet provider for assistance on improving your internet
connectivity not only for Ultimate Pilates Workouts, but for all of your everyday online needs!
8. "How do I redeem a workout for free?"
To
use any of our workout coupon codes, first proceed to the "Shop" menu
on the upper righthand side of the website. Then continue to select the
workout specific to the coupon code issued to you. Next, proceed to
"Checkout." During checkout, enter the coupon code in the white box
designated "Promotional Code" and select "Update." Doing so will
automatically discount the workout so that it is free. Continue with
the checkout process as usual, and you will not be charged for the
workout download.
9. "Once I download a workout, will I have to download it again to view it for a second or third time?"
Once
you have purchased a workout, it will forever remain under "My Account"
> "My Downloads." Each time that you log into your Ultimate Pilates Workouts
member account, each download that you have ever purchased will be
saved in your account for continuing access. You are only charged once
for the download.
To view the workout on Real Player, you
will have to click on the purple "download" text under "My Downloads."
Doing so will load the mp4 file into your media player for viewing. To
avoid having to reopen the workout in Real Player each time that
you are interested in viewing it, select to "Save" the file as opposed
to "Open" the file when you select the purple "download" text. This
will give you the option of either saving the file to your computer (in
which case, you will be able to visit "My Computer" > "My Documents"
to open the file) or to Real Player (in which case, the download
will be ready for viewing in Real Player each time that you open
it.)
10. "Will I be able to view my downloads on Ultimate Pilates Workouts on other computers?"
You are able to access your downloads from any computer system with an internet connection. Log into your account at www.ultimatepilatesworkouts.com from any computer to view workouts and visit your account.
However,
for optimal performance it is important that you continue to use
Firefox/Mozilla internet browsers. Also, to download a workout it is
important to continue to use Adobe Media Player.
But, remember! You can always view full-length workouts on your computer by selecting the "play" option.
On
a general note, we also recommend clearing your internet browser
history on a regular basis. Errors can be saved as cookies on the
internet, and therefore will reappear each time their corresponding
webpages are revisited (regardless if whether the error still exists or
not.) By visiting the "Tools" menu on your internet browser, and
selecting "clear history" and/or "clear private data" you will ensure
that all errors are removed from your system!
If you have any questions regarding Ultimate Pilates Workouts and your account, please contact our Customer Support Team at anytime at customerservice@ultimatepilatesworkouts.com. They are ready and willing to help!
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UlimatePilatesWorkouts.com Check List:
1. Broadband Internet Connection (DSL, Cable, or Satellite.) Ultra Lite Connection at minimum.
- A Lite connection and a Dial-Up connection will not support our videos at this time.
- It is best to contact your internet provider if you are unsure of your connection.
-
An internet speed of at least 350kbps is necessary to view our workout
videos, otherwise video and sound break ups may interrupt your viewing.
Test your internet speed by clicking here (embed: http://www.bandwidthplace.com/)
2. Windows Vista, XP, 98, 2000, or Mac OS X version 10.1.5 or more recent.
3. Internet Explorer, Firefox, or Mozilla.
4. Flash Player 9,0,115,0 or more recent.